Terms and Conditions - Flat Clearance Hanwell
Welcome to Flat Clearance Hanwell. By accessing or using our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.
1. Introduction
These terms and conditions govern your use of our flat clearance services in Hanwell. By engaging our services, you accept these terms in full. If you disagree with any part of these terms, you must not use our services.
2. Services Provided
Flat Clearance Hanwell offers comprehensive flat clearance services, including but not limited to:
- Removal of unwanted items
- Disposal of household goods
- Recycling and donation of reusable items
- Clearance of inaccessible areas
2.1 Service Availability
Our services are available 24/7 to cater to your clearance needs. However, availability may vary based on location and demand.
3. Booking and Appointments
To schedule a clearance, you must:
- Provide accurate information about the items to be cleared
- Ensure that access to the property is available
- Confirm the appointment time and date
3.1 Changes and Cancellations
If you need to change or cancel your appointment, please notify us at least 24 hours in advance to avoid cancellation fees.
4. Payment Terms
Payment for our services must be made as follows:
- Upfront Payment: Required at the time of booking
- Methods Accepted: Cash, credit/debit cards, and online payments
4.1 Pricing
Prices are determined based on the volume and type of items to be cleared. An estimate will be provided during booking.
5. Customer Responsibilities
Customers are responsible for:
- Ensuring that all items to be cleared are accessible
- Removing any hazardous materials prior to clearance
- Providing accurate information regarding the clearance
5.1 Prohibited Items
The following items are not permitted for clearance:
- Asbestos-containing materials
- Explosives or flammable substances
- Illegal items
- Personal documents requiring secure disposal
6. Liability
Flat Clearance Hanwell is not liable for any loss or damage to items not reported at the time of clearance. It is the customer's responsibility to verify the clearance list before service completion.
6.1 Insurance
We carry insurance to cover accidental damage to property during clearance. However, valuable or fragile items should be reported to ensure appropriate handling.
7. Privacy Policy
We respect your privacy and are committed to protecting your personal information. Any data collected during the booking and clearance process will be handled in accordance with our privacy policy.
7.1 Data Usage
Personal information is used solely for the purpose of providing and improving our services. We do not sell or share your data with third parties without your consent, except as required by law.
8. Termination
We reserve the right to terminate our services immediately if you breach any of these terms and conditions. In such cases, a full refund will be issued if payment has been made in advance.
8.1 Consequences of Termination
Upon termination, any scheduled appointments will be canceled, and all pending payments will be processed according to our refund policy.
9. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of the United Kingdom.
9.1 Dispute Resolution
In the event of a dispute, we encourage you to contact us to resolve the matter amicably before pursuing legal action.
10. Amendments
Flat Clearance Hanwell may revise these terms and conditions at any time. Revised terms will be effective immediately upon posting on our platform. Continued use of our services constitutes acceptance of the updated terms.
10.1 Notification of Changes
We will notify customers of significant changes to terms and conditions via email or other direct communication methods.
11. Severability
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
11.1 Partial Invalidity
The invalidity of any term or provision does not affect the validity of the remaining terms and provisions.
12. Entire Agreement
These terms and conditions constitute the entire agreement between you and Flat Clearance Hanwell regarding the use of our services, superseding all prior agreements and understandings.
12.1 No Waiver
The failure to enforce any right or provision of these terms will not constitute a waiver of those rights.
13. Interpretation
Headings in these terms are for convenience only and do not affect the interpretation of any provision.
13.1 Definitions
Key terms used in these terms and conditions are defined as follows:
- Service: The flat clearance services provided by Flat Clearance Hanwell.
- Customer: Any individual or entity engaging our services.
- Agreement: These terms and conditions.
14. Feedback and Complaints
Your feedback is valuable to us. If you have any complaints or suggestions, please inform us so we can improve our services.
14.1 Handling Complaints
All complaints will be addressed promptly, and we aim to resolve them within a reasonable timeframe to ensure customer satisfaction.
15. Force Majeure
Flat Clearance Hanwell is not liable for any failure to perform its obligations due to circumstances beyond its reasonable control, including natural disasters, war, or other force majeure events.
15.1 Impact of Force Majeure
In the event of force majeure, we will make every effort to reschedule the service or provide a refund if rescheduling is not possible.
Conclusion
By using Flat Clearance Hanwell's services, you agree to abide by these terms and conditions. We are committed to providing reliable and professional flat clearance services while ensuring your rights and responsibilities are clearly defined.